Refusing or Amending Prescriptions Received Through PrescribeIT®
The following corrective actions require additional steps for prescriptions received through PrescribeIT®.
Use the dropdowns below to learn more information.
Refusing a Prescription Received through PrescribeIT®
To refuse a prescription that was received through PrescribeIT®:
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Search for and select the patient.
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Select the Profile tab.
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Highlight the prescription and select Correct > Refuse. A prompt displays to determine which action to take with the prescription.
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Select one of the following options:
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Remove - Patient remains synchronized.
The prescription returns to the Data Entry queue for later processing. Available only for a the first prescription in a prescription chain.
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Unsync - Unsynchronizes the patient.
The prescription is returned to the Data Entry queue for later processing. Available only for the first prescription in a prescription chain from a specific prescriber location.
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Hold - Patient remains synchronized.
The prescription is placed on hold. Available only for the first prescription in a prescription chain.
Once selected, the Cancel Notification Reason window appears.
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Select an appropriate reason.
If Other is selected, a freeform textbox opens to enter in a reason for refusal.
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Select OK. A Dispense Cancel Notification is sent to the prescriber.
Amending a Prescription Received through PrescribeIT®
A prescription received through PrescribeIT® can be amended to adjust Compliance Pack information. All other fields cannot be edited.
To change the SIG or Qty Auth for a prescription received through PrescribeIT®, the prescription must be rebilled, or refused (with the appropriate Cancel Notification Reason selected) and re-processed.